I can, without hesitation, recommend Happy Tails Travel to anyone interested in safely transporting their beloved pet. And here is why:
My daughter, Kerrie, a United States Naval Officer stationed in San Diego called me (at my home in Maryland) four days before her ship was to leave on a major deployment to the Middle East. Her husband was suffering a major medical issue and was not going to be able to stay in San Diego for his recovery and would not be able to care for Kerrie's beloved cat, Pepper. Any military person knows the incredible amount of angst that a major deployment instills. When you add a major medical crisis for a spouse, it could become emotionally overwhelming.
Kerrie asked if we would take Pepper and of course we said yes, then she asked if we would help her get Pepper from San Diego to Maryland. All with only four days before her ship was to depart. I immediately went on line checking with the airlines on pet transport. Just trying to figure out the process was daunting and untenable. Luckily I kept searching and came across the Happy Tails Travel website. The information was helpful so I decided to fill out their contact form. I also took the advice on the website and called them immediately after the form was submitted. Mind you, this is Thursday evening, and Kerrie's ship was leaving the next Monday.
A nice young lady, Jenna, answered the phone and I explained the situation. She retrieved the contact form, explained the process, answered some of my questions and, by the time we hung up I had the strong feeling that I was dealing with a professional operation, with a staff that knew their jobs and most importantly they cared about the safe transport of our daughter's pet.
Within minutes I received their contract. Early the next morning I printed it out, signed it and faxed it back to Jenna. She began the process within minutes. She called my daughter, she called me, she emailed me and my daughter. I also received a call from Bridget, Happy Tail's President, to make sure everything was proceeding to my satisfaction. By 5 pm. Friday Jenna sent us Pepper's flight information which was scheduled for the next day as well as everything else we needed to get Pepper on the flight and to pick her up.
At 9 am P.S.T., Pepper was safely on board a Continental Airline flight from San Diego to Washington National. We picked her up at 8 pm E.S.T. and by 10 pm we had her home to join my wife, me and our two cats, Puma and Fritz, to patiently and proudly wait for Kerrie's return from her tour of duty.
So, as I wrote earlier, I can, without hesitation, recommend Happy Tails Travel to anyone interested in safely transporting their beloved pet. Thank you Jenna, and thank you Happy Trails.
San Diego, CA to Myersville, MD