Happy Tails Alerts

  • COVID-19 Travel Impacts

    Updated June 5th, 2020:

    Due to limited flights and increased demand for ground travel, we require at least 2 - 3 weeks from the date a signed contract is received to when your pet can travel.

    Domestic and International airlines continue to offer extremely limited options for pet travel in response to the Coronavirus. At this time there is no set date when air pet shipment will resume as usual. As such, Happy Tails Travel is only able to offer ground transportation services within the contiguous U.S. at this time.

    No flights -small     

    We at Happy Tails Travel, Inc. are closely following the Coronavirus updates across the country and around the world to be sure that your pets and their travel plans are taken care of appropriately.  If you are traveling with us via our By Ground Safe & Sound program, all routes are continuing as scheduled and currently have no delays. 

    Due to the limitations on domestic flights that accommodate pets, we can offer our By Ground Safe & Sound program as an alternative, which is subject to pricing based on the distance and mileage.  An advantage to our By Ground Safe & Sound program is that it limits your pets’ exposure to many factors including other humans and pets and could be a safer alternative to air travel during this uncertain time. 

    If you are not yet a client and need assistance with your pets' travel plans, please fill out our Pet Travel Form for more information.

    We appreciate our loyal clients, employees, and all of our furry friends.  We wish for everyone to be safe and healthy!

    To read a recent client testimonial and her excellent experience with us during the Covid-19 outbreak, click here


Popeye is really enjoying himself. He just looks very happy and comfortable being an island dog. The first day he was here we went to the beach and if he could talk I would bet he way saying “THIS PLACE IS SO COOL! THANK YOU FOR BRINGING ME HERE!!!” You helped make his trip very stress free and easy. I really appreciated the constant updates, immediately responses and hard work on your end. I felt confident the trip was going to be easy from day one having you on the case. Thank you so much for everything. You and your team really do a great job for people and pets that need help. 

-Anthony and Popeye
Sarasota, FL to Kailua, HI


Happy Tails did an excellent job transporting my high anxiety dog from California to Oregon as part of our family move.  Every detail was meticulously seen to, and the driver, Mia, went above and beyond to ensure that Little Joe was safe, happy and loved throughout the journey.  She was delayed due to weather, but communicated frequently and sent pictures to set my mind at ease that he was safe and comfortable and well cared for.  I highly recommend this service as a way to get your pet to its new home.

Betsey S. & Joe
Oakland, CA - Portland, OR

Hodges 2 (2)Hodges 1 (2)

The kitties are happy in their new private room and get lots of lovin’ from all of us, especially our little grandkids. Here is a pic of Smokey Lonesome and one of beautiful Bianca- she’s winking and trying to tell you she had a fabulous trip from KY to NH! Oliver was bring camera shy.  Thank you so much for the great service you provided. It was a huge relief to have the cats taken care of so well. We certainly will use your services again if needed, and of course will recommend Happy Tails!

Thanks again,
Karen H.
Lexington, Kentucky - Bradford, New Hampshire

Bohemian Rhapsody  Jumping Jack Flash (3)

Hi Bridget, thank you for the incredible amount of work you and your staff have done towards making the shipping of the two pups to Europe a reality. Now they are gaining weight and enjoying their new home. I have heard from Linda who says how thoroughly pleased she is with the soundness, temperament and quality of the two pups.Thank you again for seeing this through from initial contact to a satisfactory ending for all.

Phyllis Lockwood, Willowrun Great Danes
Clarendon NC to Frankfurt Germany

Kaya (2)

Happy Tails Travel was such a huge peace of mind for me during this pretty stressful move. Kaya arrived in Glasgow with no problems, and was so happy to be reunited with us. They answered dozens of questions to ease my anxious mind and made this process so much easier on me.I can't thank you enough! 

We are settling in nicely, and Kaya LOVES her new home and exploring all the beautiful scenery every day! 

Thanks again for all your help,

Mystie and Kaya
Houston, Texas - Aberdeen, Scotland 


Circe is settling in well in our new home thanks to Happy Tails Travel, Inc. They handled everything and guided me every step of the way. It was a very seamless and stress-free process. I was especially concerned because she's 19-years-old and was traveling from Chicago to Seattle, but Happy Tails got her to me safely.

Thank you so much Happy Tails Travel & Kim!

Kenyatta B.
Chicago, IL - Seattle, WA

My family and I were moving to LA and so we needed to fly our labradoodle, Emma. We were moving from Miami and with all the temperature restrictions for flying pets in hot temperatures, we knew that it would be tricky. The folks at Happy Tails were great! They booked Emma on a flight and kept us updated on the temperatures. At the last minute, the temperature soared past 85 degrees and the airport folks wouldn't let Emma on the flight. There were no other flights out in the next 24 hours and my family and I were scheduled on our own flights early the next morning. We were freaking out! Kim, at Happy Trails organized for Emma to be picked up in Miami and driven to Orlando, where she found a flight leaving very early in the morning for LA. She saved us a ton of aggravation! And now Emma is a California dog;) Thanks, Happy Tails!

Diane M. & Emma
Miami, FL - Los Angeles, CA

Moose (2)

Our return was a breeze and we settled back into our home life quickly. Pamela was a huge help and made our departure and return so pleasant - thank you again for recommending her to us! The whole process with Happy Tails Travel was so easy on my end and made our travels stress-free. Both times I picked up Moose from the flights he was safe and sound with his tail wagging. I can’t tell you how thankful I am that he was safe and happy throughout our travels. It means the world. 

Thank you so much for everything you did to help us, we are so appreciative. We will not hesitate to use you guys again for any future travels!

Gabi M. & Moose
Round-trip from Seattle, Washington to Newark, NJ

The Importance of Following Import Rules and Regulations for Live Animals

By: Bridget Monrad, R.N. | Jun 18, 2015

    Recently in the news and on social media there have been a lot of cases of pets being at risk of being put down or being sent back to their country of origin as the proper import policies have not been followed (see Johnny Depp's dogs in Australia as reported by the LA Times).  Just as you need a passport and sometimes a Visa to enter a foreign country, there are special permits, vaccinations, and processes your pets must go through if you desire to bring them into a foreign country. 

   While these rules may appear cumbersome and tedious, they are to protect your pet, the country in which you wish to bring your pet, and native animals.  A main concern is rabies.  While having rabies shots is a basic vaccination for all pets within the United States, some countries take precautions to the next level as they are a rabies free country.  These additional precautions typically consist of blood tests, which have a specific order in which they must be conducted alongside of standard vaccinations.  After receiving vaccinations and getting blood tests done, a certain time period (typically 21 days) must pass before the results of your pet’s test are returned. These results must be obtained before your pet can receive an import permit or be granted entry into the country.  If any of the vaccinations or tests are out of order, this too will delay the shipping of your pet, or they may have to wait in quarantine upon arrival into the destination.  Some animal quarantine facilities require pets to stay up to 120 days if proper protocol is not followed beforehand.  In other cases, a stay at a quarantine is required, with the duration depending on which vaccinations and tests your cat, dog or bird already has completed, and reservations must be made well in advance.

Some of the countries (and states) which have stricter requirements and therefore require more time to plan travel into the country, include but are not limited to:

  • Australia
  • Bahrain
  • Hawaii
  • New Zealand
  • Singapore
  • United Arab Emirates


   Unfortunately country requirements for importing your pet are not always easy to find.  Additionally some countries require you to work with a professional pet travel agent, or freight forwarder, in order to bring your pet into the country.  At Happy Tails Travel we are familiar with airline and country requirements and can find the safest, shortest route for your pet to travel by air with care.  We will provide you a detailed timeline outlining what your pet needs and when they must have each vaccination by as well as what paperwork needs to be signed off.  We will even call your pet’s vet and talk them through the process and paperwork if they need assistance! We have the knowledge and expertise to get your pets to their new home, and also have long-standing relationships with other pet professionals throughout the world, to ensure your pet is in good hands at both sides of their journey.

   While we at Happy Tails Travel have the knowledge and resources to ship your pet to just about any country, you, the pet owner also play a vital role.  One of our pet specialist team members will send you a detailed timeline outlining what steps must be completed for your pet to successfully pass customs at their destination, however it is up to you to schedule the vet appointments, submit paper work and communicate with us so that your pet’s travel can stay on track and they can fly as planned on the original reservation date.  Missing any step can severely disrupt your pet’s transportation, and therefore push the travel date back.  In some cases, quarantine facilities must be reserved months in advance and if your pet misses their travel date, then they will also miss their animal quarantine reservation and your pet will have to wait until the next space becomes available.  For this reason it is essential that if you are the shipper of a pet that you check your e-mail for updates from your pet travel specialist at least once per day, call if you have any questions, and let us know when you have set-up important meetings such as vet visits so that we can mark it off the timeline. Happy Tails Travel will also call and provide you reminders when important dates are coming up, so you must be listening for and checking messages to hear any updates from us.  As long as you stay in touch with members at Happy Tails Travel and follow the detailed plan, your pet should breeze through meeting the additional import requirements and arriving safely into their new home and country.


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