Happy Tails Alerts

  • COVID-19 Travel Impacts

    Updated September 10th, 2020:

    As a result of COVID-19, at this time only two domestic airlines are able to offer pet air travel within the contiguous U.S. As an alternative to air travel we are able to offer our By Ground Safe and Sound Service within the contiguous U.S. Pricing is based on distance/mileage and is ideal for large breeds, restricted breeds, multiple pet families or pets traveling to/from rural areas.

    If you are still interested in air travel, pet air travel is limited to specific routes and aircrafts and therefore there are not many options at this time. Breed and size restrictions also apply.

    Air travel becomes more difficult as for pets to fly temperatures must be below 80° and above 45° Fahrenheit, unless a letter of acclimation is provided for temperatures between 20° – 45° Fahrenheit, for all cities on their itinerary.  If the temperatures reach below 20° or above 80° Fahrenheit, your pet’s reservation may be canceled.

    Please note that many flights are still being canceled the day of travel due to low demand. Therefore, air options are extremely limited and cannot be not guaranteed.  If air is an option for your pets, they may require additional transportation to get to and from airports which can accommodate pet travel.

    We at Happy Tails Travel, Inc. are closely following the Coronavirus updates across the country and around the world to be sure that your pets and their travel plans are taken care of appropriately.

    If you are not yet a client and need assistance with your pets' travel plans, please fill out our Pet Travel Form for more information.

    We appreciate our loyal clients, employees, and all of our furry friends.  We wish for everyone to be safe and healthy!

    To read a recent client testimonial and her excellent experience with us during the Covid-19 outbreak, click here.


Popeye is really enjoying himself. He just looks very happy and comfortable being an island dog. The first day he was here we went to the beach and if he could talk I would bet he way saying “THIS PLACE IS SO COOL! THANK YOU FOR BRINGING ME HERE!!!” You helped make his trip very stress free and easy. I really appreciated the constant updates, immediately responses and hard work on your end. I felt confident the trip was going to be easy from day one having you on the case. Thank you so much for everything. You and your team really do a great job for people and pets that need help. 

-Anthony and Popeye
Sarasota, FL to Kailua, HI


Happy Tails did an excellent job transporting my high anxiety dog from California to Oregon as part of our family move.  Every detail was meticulously seen to, and the driver, Mia, went above and beyond to ensure that Little Joe was safe, happy and loved throughout the journey.  She was delayed due to weather, but communicated frequently and sent pictures to set my mind at ease that he was safe and comfortable and well cared for.  I highly recommend this service as a way to get your pet to its new home.

Betsey S. & Joe
Oakland, CA - Portland, OR

Hodges 2 (2)Hodges 1 (2)

The kitties are happy in their new private room and get lots of lovin’ from all of us, especially our little grandkids. Here is a pic of Smokey Lonesome and one of beautiful Bianca- she’s winking and trying to tell you she had a fabulous trip from KY to NH! Oliver was bring camera shy.  Thank you so much for the great service you provided. It was a huge relief to have the cats taken care of so well. We certainly will use your services again if needed, and of course will recommend Happy Tails!

Thanks again,
Karen H.
Lexington, Kentucky - Bradford, New Hampshire

Bohemian Rhapsody  Jumping Jack Flash (3)

Hi Bridget, thank you for the incredible amount of work you and your staff have done towards making the shipping of the two pups to Europe a reality. Now they are gaining weight and enjoying their new home. I have heard from Linda who says how thoroughly pleased she is with the soundness, temperament and quality of the two pups.Thank you again for seeing this through from initial contact to a satisfactory ending for all.

Phyllis Lockwood, Willowrun Great Danes
Clarendon NC to Frankfurt Germany

Kaya (2)

Happy Tails Travel was such a huge peace of mind for me during this pretty stressful move. Kaya arrived in Glasgow with no problems, and was so happy to be reunited with us. They answered dozens of questions to ease my anxious mind and made this process so much easier on me.I can't thank you enough! 

We are settling in nicely, and Kaya LOVES her new home and exploring all the beautiful scenery every day! 

Thanks again for all your help,

Mystie and Kaya
Houston, Texas - Aberdeen, Scotland 


Circe is settling in well in our new home thanks to Happy Tails Travel, Inc. They handled everything and guided me every step of the way. It was a very seamless and stress-free process. I was especially concerned because she's 19-years-old and was traveling from Chicago to Seattle, but Happy Tails got her to me safely.

Thank you so much Happy Tails Travel & Kim!

Kenyatta B.
Chicago, IL - Seattle, WA

My family and I were moving to LA and so we needed to fly our labradoodle, Emma. We were moving from Miami and with all the temperature restrictions for flying pets in hot temperatures, we knew that it would be tricky. The folks at Happy Tails were great! They booked Emma on a flight and kept us updated on the temperatures. At the last minute, the temperature soared past 85 degrees and the airport folks wouldn't let Emma on the flight. There were no other flights out in the next 24 hours and my family and I were scheduled on our own flights early the next morning. We were freaking out! Kim, at Happy Trails organized for Emma to be picked up in Miami and driven to Orlando, where she found a flight leaving very early in the morning for LA. She saved us a ton of aggravation! And now Emma is a California dog;) Thanks, Happy Tails!

Diane M. & Emma
Miami, FL - Los Angeles, CA

Moose (2)

Our return was a breeze and we settled back into our home life quickly. Pamela was a huge help and made our departure and return so pleasant - thank you again for recommending her to us! The whole process with Happy Tails Travel was so easy on my end and made our travels stress-free. Both times I picked up Moose from the flights he was safe and sound with his tail wagging. I can’t tell you how thankful I am that he was safe and happy throughout our travels. It means the world. 

Thank you so much for everything you did to help us, we are so appreciative. We will not hesitate to use you guys again for any future travels!

Gabi M. & Moose
Round-trip from Seattle, Washington to Newark, NJ

Why Happy Tails Travel is the Best for Pet Ground Transportation

By: Bridget Monrad, R.N. | Sep 06, 2019

In 2018, there was a dramatic change in airline regulations for pets which resulted in Happy Tails Travel offering long distance ground transportation within the contiguous United States for dogs and cats.  Needless to say, this service is in high demand as the airline restrictions have only grown stricter within the past year.  Such restrictions include factors focusing on pet breeds, pet sizes, and the temperatures at which pets can fly.  Therefore, our By Ground Safe and Sound program seeks to alleviate many issues pet families are facing when needing to transport their fur babies within the United States.  

Happy Tails Travel strives to provide the best service in the industry.  As we are not the only company who has turned to offering ground relocation, we wanted to share with you some of the features which make our By Ground Safe and Sound program unique, and what services truly make us the best in the industry.

Our Professional Pet Drivers

We hire and manage a select team of professional pet drivers based across the country.  Having pet drivers based in various cities ensures timeliness of pick-up and service to most locations.  Before a driver is hired, we conduct a series of interviews, share with them the job requirements and performance standards, and perform background checks.  Our drivers are hired based on upholding high standards and compliance with quality checks.  Our professional drivers receive a driver handbook, are skilled, devoted, and well-trained by members in our office and other drivers. For pet transports, our drivers use their personal SUVs, Mini Vans, or Cargo Vans for transport.  This ensures your pet has enough space to lay down and stretch out; we do not pack our vehicles floor to ceiling with travel crates like many other companies do.

Our pet travel specialists, and the driver, will call the pet owner prior to pick-up to review transport needs and route.  Our drivers spend about 8-12 hours on the road each day and are required to stay in pet friendly hotels overnight with your pet(s) in the room.  If needed, we can offer team drivers, where either we use multiple vehicles or just have an additional handler to help care for pets while in route; this is ideal for large pet families and gives you truly personalized service.


When hiring any service, potential clients are often most interested in pricing.  Many clients seek ground transportation feeling that it is a less expensive alternative to air travel.  Often this is not the case as our ground transport is based on mileage and/or timing and airfare is based on your pet’s weight in their crate.  However, ground transport is more personalized, and your dogs and cats have more freedom along the way.

Our ground transport pricing is all-inclusive.  This means that should you select to work with us, the price you are quoted will include the transport, walks, feeding, administering prescribed medications, overnight hotel stays, and transportation of your pet’s belongings.  Many other companies may appear less expensive as they will only quote for the transport itself and then charge for every additional service.  Our pricing also includes a full-time ground transport coordinator dedicated to coordinating and tracking your pets during their journey.  You will receive updates along the way with where your pets are, how they are doing, and expected times of arrival.

To begin working with us, we will send you a one-page contract, which is simple and easy to understand; there is no fine print and no hidden fees.  The payment for our services is taken in two parts.  The first half is taken upon receipt of your signed contract.  The second half of your payment is taken about a day or two after safe delivery of your pet(s).

Experience during the Journey

Our By Ground Safe and Sound Program is full door-to-door service.  We will pick up your dogs and/or cats wherever you desire and will also drop them off at a location of your choosing; this is included in your total price.  Each pet is transported in heated/air-conditioned vehicles.  Most of our transports are private transport; pet(s) are not exposed to other pets/people, just your assigned driver.  The only exception to this would be if a ride share is offered and agreed upon by both pet families.  Ride share opportunities may be available if the route and timing of multiple pet families match and all parties agree to participate.

When your pet is picked up for relocation, you will fill out an intake form to ensure the proper customized care of your pet throughout the journey.  This form will tell us how often your pet needs to be fed, walked, and if they have any personality traits we should be aware of or sensitivity to external factors such as other animals or storms. Our friendly driver will bond with your pet prior to beginning the drive, and they will continue to talk and play with your pet during the trip.  Many of our drivers even sleep in the same bed with the pets during overnight hotel stays! Our drivers, and your personal pet transport specialist, will communicate with you during transport, including sending texts, photos, and location updates each day.

Dogs are walked every 2-4 hours, or as preferred by the pet owner.   Pet owners can choose whether their dog(s) travels in a crate, with a seatbelt, or loose with a harness.  During the road trip, your pet(s) will be fed, given water, and are able to bring their favorite toys along for the ride! Any overnight stays take place in pet friendly hotels with your assigned driver.  For trips exceeding 13 hours, we require that our drivers take a nightly break to rest and stay in a hotel so that they are well rested, and your pets have a chance to roam around outside of their crate or the vehicle.

Benefits of Happy Tails Travel’s by Ground Safe and Sound Service

As most of our transports are private, it allows for more customized pick-up and delivery.  Our service is all-inclusive service with no hidden fees.  Many other companies will charge a flat rate for the drive, but add additional fees for walks, feeding, overnight stays, or medication administration.

Ground service is a great alternative to increasing air travel restrictions.  Not only do you not have to rely on a particular flight route, but we accept all dog and cat breeds, regardless of size and age.  Unlike flying, your pets are with a professional driver and monitored 24/7.  Ground relocation is a turnkey service with fewer ‘moving pieces’ than air travel.  Ground service is also especially helpful for pets traveling to and from rural areas with limited airport service.  Some pets who fly require additional service to be driven to and from the airports, so in these cases door-to-door ground service can often be cheaper than air travel, especially with multiple pets.  As your pets have private use of a vehicle, they are also welcomed to take most of their personal belongings along with them!  Lastly, unlike air travel, no veterinarian health certificates are required for ground relocation unless it is a specialized situation.

As opposed to other ground companies, we limit how many pets are accommodated per vehicle.  This allows for customized care, created toward your preference and the lifestyles of your pets, and ensures plenty of room in the vehicle.  As our pricing is based on the number of vehicles and handlers needed to take care of your pets, ground service becomes a great option financially for families with multiple pets as it is not priced per pet!

During transport, dogs have the option of riding in a crate or loose with a seatbelt or harness, whereas many other companies will pack cargo vans floor to ceiling with crates to accommodate as many pets as possible. If desired, Happy Tails Travel can help you purchase a suitable travel crate for your dogs’ journey, and we can provide cat castles (travel crates) for cats during transport.  Ride share options may be available if we have pets traveling along the same route, at the same time, and both pet families agree.  Should it be available, ride share is a great option to help reduce costs.

Not only does Happy Tails Travel offer one-way ground relocation, but we can provide round-trip service should you just want to have your pet join you on vacation or if you are only temporarily relocating.

Credentials of Happy Tails Travel

Not only does Happy Tails Travel offer ground relocation services for cats and dogs, but we have years of experience as a professional pet transporter.  We have been in business since 1995 and have been a member of IPATA (International Pet and Animal Transport Association) since 1996.  After many airlines imposed new restrictions to pet travel in March of 2018, we were one of the first companies to offer long distance ground transport as an alternative method of transportation.

We are an accredited A+ member of the BBB.  We are highly rated on all of our review sites, including a 4.8 Star rating on Facebook, 4.5 Star rating on Yelp, and 4 Star rating on Google.  We have testimonial pages on our website dedicated to air relocation, ground relocation, and assisting military members, where you can hear firsthand accounts from previous clients.  We also have loyal repeat clients who use us each time they must relocate!


At Happy Tails Travel we are proud to offer our By Ground Safe and Sound travel service and are ecstatic by the positive response we have received since starting it. As with any of the services we offer, the safety and comfort of your pet(s) is our number one priority.  If you have any questions about the services we offer, or want to get started on your pet’s relocation, contact us today by filling out our Pet Travel Form on our website!


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