Happy Tails Alerts

  • Holiday Special

    We are offering a discount on our Ground Transport Planning Fee for travel taking place between December 23rd, 2018 and January 12th, 2019.

    Our Holiday Special Ground Transport Planning fee is $200 for civilian domestic ground relocation (reduced from $250), and $185 for military and rescue domestic ground relocation (reduced from $200).  

    *Please note our Holiday Special is only valid for travel between the dates listed.   A signed contract must be returned prior to the discount being applied.

We've been home for a month and everyone is settling in nicely! Attached is a picture of Briny enjoying her new home. Thanks again for all your help!
Warm regards,

Clayton Saunders from Rome, Italy to Dulles, VA

Blue the Dog - Military Pet transportation services from California, USA to Brandon Suffolk UK Blue the Dog - Overseas Pet travel services from California, USA to Brandon Suffolk UK

Just wanted to say thank you for all your help getting Blue to the UK. Everything went perfectly from his paperwork to his drop off to the pick-up.

He was a very happy boy when we picked him up and his customs clearance process was very smooth.

Erin Sturgell & Blue
Rosamond CA to Brandon Suffolk UK

Obi - dog shipped from Smithfield, VA to Venice, Italy

After a few days Obi is still doing great! He is eating normal, sleeping as expected, and being his general frisky self. I've attached a picture of Obi and the kids for your enjoyment. We are grateful for your help in getting him here in such good health. He was well taken care of. Thanks!

Blessings,

Ike Williams
Smithfield, VA to Venice, Italy

Dogs, Sierra and Jenny shipped from Austin, TX to Oakland, CA

Thanks to Happy Tails Travel Jenny & Sierra had a safe flight from Austin, TX to Oakland, CA.

Happy Tails Travel coordinated the entire travel process for my pets. I was up to date on all the arrangements even as they traveled to their final destination. We were very pleased with the services Bridget provided. Thanks Happy Tails!!

Leslie F.
Austin, TX to Oakland, CA

Here are some photos of our Ellie (female dog) and Hapa (male cat) after their very long trip from Maui to Maine. They are enjoying their Happy Tails cowboy bandanas.

You did a fantastic job getting them to us in very good condition. They were no worse for the wear and as happy as ever to see us. They settled into our their new home like they had been here all along! We are so grateful for your service!

Our best to you,

Michael and Leanne Caires
Makawao, HI to Portland ME

We are eternally grateful for your helping our dogs, Bo and Megan be flown to us without any muss or fuss.

Thank you! Kelly Brilakis
Denver, Co to Atlanta Ga.

United Airlines

By: Bridget Monrad, R.N. | Mar 26, 2018

By now we are sure you have heard of United’s temporary ban on all pet relocation.  United reached the decision to suspend all pet travel after a series of negative publicity in response to a week of unfortunate situations with pets flying on the airline.  While it is true there were mistakes made, what the media is failing to portray is that United corrected the service failures within their PetSafe Program.  Also, what news outlets are not reporting is that, while it may appear that United has the “highest rate of pet deaths,” the volume of pet transports performed by United blows all other airlines out of the water.  As with any statistic, the more you do something, the higher your service failures will be.  Most news outlets are only reporting the numerical value of pet deaths, instead of the ratio of pet deaths to pets flown.  Below you can see that United accounted for 20.84% of all pet travel in 2017, and from the 109,149 transports provided, only 0.02% (23) of cases resulted in a pet being injured or dying.

Percentage of all Pet Transport by Airline (2017)

Pet Airlines
Department of Trasnportation
United Transports

Beyond the misleading statistics which are commonly published, is it also left out how United resolved each situation.  Of the 3 cases reported in recent weeks, two dogs being sent to the wrong destination and one dog passing away, only two incidents were related to United’s PetSafe Program.  The PetSafe program was involved in the incidents where two dogs were mistakenly sent to the wrong destination.  For this reason, United has decided to review its program and how pets are handled during layovers.  Despite the mistakes, United quickly corrected the situations, sending the dogs to their proper destinations, reuniting them with their families. 

It must also be noted that while United has been highlighted in the media recently, while uncommon, all airlines have complications every once in a while, relating to pet relocation. They are just so infrequent, that they are often not reported.  Those that are, are always when a service failure occurs, and never discuss when a pet is safely transported to its destination.  For happy, successful stories of pet relocations, you can read our testimonials which illustrate some of the thousands of pet transports that have gone correctly.

Pet relocation has many moving pieces, some being more difficult than others, such as with an international relocation.  While not required by all airlines, it is a smart idea to use a professional pet relocation company to assist with your pets’ relocation.  In doing so, you will have a professional working with you who is familiar with all of the airline and country requirements.  At Happy Tails Travel you will also have someone tracking your pets’ flight from start to finish.  This ensures your pets are where they are supposed to be and are making their connections.  Should an issue arise, your pet travel specialist is on top of the situation and can make alternative arrangements quickly if needed. 

We at Happy Tails Travel fully support United Airlines.  United is one of the airlines we use most frequently to relocate the furry family members of our clients.  We elect to work with United because of their PetSafe program.  This program ensures pets are always transported in heated or air-conditioned vehicles, are provided with comfort stops as needed, and accepts most breeds of cats and dogs, of which many other airlines will not accept for transport.  United has made the voluntary decision to suspend all pet travel via the PetSafe program until at least May 1st, so that they can perform a systematic review of its PetSafe program and make improvements that will ensure the best possible experience for customers and their pets.  While this poses an inconvenience to many people looking to relocate their pets, we support their decision as the safety of pets is our priority, as well as that of United’s.  This evaluation will give the airline time to assess its PetSafe program and learn of areas of possible service failures to be corrected and identify reasons why pets were mistakenly placed on incorrect flights. 

If you have any further questions, or would like to look at options for transporting your pets, please Fill Out of Pet Travel Form today!

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