Pet Shipping Testimonials

Kim and the Happy Tails Travel Team helped us with a complicated move to Hawaii.  Kim was knowledgeable, responsive, and was a pleasure to work with.  

The prices for the service were very reasonable and our girls were treated very well during their overnight layover.  I will definitely use this service again for any future moves!

Jessica U., Dublin & Olive
Ashburn, VA to Ewa Beach, HI

Shelbie and her team were amazing in bringing my little girl across country. The coordination, communication, care, and responsiveness made all of the difference. She took care of door to door transport. I would highly recommend Happy Tails Travel and Shelbie for bringing your fur babies home.

Joan G. & Neptune
Cleveland, OH to Petaluma, CA

I can’t thank you enough for your service and guidance! You made the whole process easy for us and a lot less stressful. I’ll definitely work with you all again for future travel—though I hope it’s a little while before we plan another cross country move!

All the best,

Kate M. & Piper
Cleveland, OH to Seattle, WA

From organizing the flight to providing emotional support to worried dog parents, Happy Tails was the best for helping us relocate little Paloma. We needed a last minute flight change and they were more than willing to adjust to fit our wishes. Paloma got to the East Coast happy, healthy and hungry! She has settled in wonderfully and we can’t thank Happy Tails enough.

Rachael & Mona S., & Paloma
Los Angeles, CA to Washington D.C.

Just wanted to thank Happy Tails Travel for getting our dogs from San Diego to the big island of Hawaii safe and sound, on time, and in good health; not one glitch. Not sure how we would have done it without your help especially all the paperwork. We are so grateful to Happy Tails Travel for providing this service. This would have been a nightmare doing it all on our own. The dogs are already settled into their new home and resting peacefully.

Thanks again Happy Tails Travel; you're the best!

Lillian & Skip K., Bella & Rylie
San Diego, CA to Kona, HI

I recently moved across the country, from Washington to New York City. It was a tremendous undertaking, let alone with my cat, Nala, so I was unsure how to best take her with me. I contacted Happy Tails Travel Inc and they helped me the whole way through. Kim was amazing to work with, keeping me updated with their research for travel, letting me know what I needed beforehand to avoid issues with the airport, getting me convenient drop-off options, and coordinating the final pet taxi when the plane landed. Nala is adjusting to her new home well.

I would definitely recommend Happy Tails to anyone looking for an easy way to move their pets!

Michael H. & Nala
Omak, WA to Bronx, NY

You, your associates, and your company, did an amazing job with Bubba!

The planning part, the pick up in Waimea, the overnight in Seattle, were just perfect.

You took such a great care of him that I am sure he was a super happy camper right until he arrived in DC.

I would recommend your company to everybody who need to relocate a pet!

Luca R. & Bubba
Kamuela, HI to Washington, DC

Maggie is doing great! She made it safe and sound. She is exhausted from a long travel day but loving napping on her new couch.

Sarah J. & Maggie
Somerville, MA to Portland, OR

Can’t thank Kim enough for ensuring a seamless cross country relocation from New Jersey to Arizona for our 11 year old Yorkies, Buddy and Boo. Despite all the impact of covid as well as weather for airline travel, Our pups experience (as well as ours) was completely stress-free. She and her team were in constant communication with us throughout the planning process, travel day, and even afterwards to make sure they were settled into our new home. Thank you for everything.

The Walsh Family, Buddy, & Boo
Newark, NY to Phoenix, AZ

Moving two cats across the country was a little nerve wracking, but the team at Happy Tails Travel are pros and expertly guided us every step of the way. A big Thank you to Kim who's attention to detail and obvious care for our pets was much appreciated. Travel day went off without a hitch and it didn't take long for Peanut Butter and Jelly to get cozy in their new home.

Cecelia W., Peanut Butter & Jelly
New York, NY to Los Angeles, CA

Our four cats just completed a 2500 mile journey from California to New Jersey. What could have been an incredibly stressful experience was instead a complete "white glove” experience and the cats were impeccably taken care of. They are happy, healthy and settling in, if a little confused about who stole California! If you are considering a move and are worried about your furry friends, Happy Tails Travel will take this worry away. We would heartily recommend them!

Christine & Phillip T., Ada, Cephei, Rigel, & Rubin
San Francisco, CA to Far Hills, NJ

Aulin's trip went really well! We were so happy (and relieved) to see him in good spirits when he was dropped off on Saturday. Jonathan was great at checking in with us and sharing pictures while Aulin was boarding with him and his family-- definitely appreciated the updates! Our little dude has already made his way to quite a few dog parks within the city and is slowly becoming friends with other dogs in the neighborhood.

We can't thank you all enough for providing such thorough service and making sure our pup was in good hands for his entire trip from CA to MA! Again, thank you so much!

Thanks, again!

Sam and Evan M. & Aulin
San Francisco, CA to Boston, MA

I’ve been in touch with my family and they say Lily is doing great!

Happy Tails Travel definitely provided a smooth, positive move! The driver in Hawaii was so great too. Very friendly and really totally eliminated my worries for Lily’s flight. The driver, Kevin’s, updates were awesome. I felt so much better about her travels knowing she was going on plenty walks, and I loved seeing her in the hotel room. She looked content and happy with Kevin. 

Our pet travel specialist, Elaine, provided top notch service from the start, even before our contract started! Thank you so much for all your help!!! I couldn’t have asked for better service. 

Again, thank you all so much for your help!

Tyla C. & Lily
Honolulu, HI to New York, NY by Air
New York, NY to Mobile, AL by Ground

Our Shiba Inu lady Kitsune is an experienced traveler as she used to join us on trips when ESA's were allowed in the cabin of airplanes. When the pandemic hit, we decided to move in with Family in San Francisco and took Kitsune with us. During our stay, the ESA regulations had changed and we had a rude awakening at the airport, when Kitsune was not allowed on the plane as usual. We had to board her with family in SF, while we prepared our new space in New York. In order to retrieve Kitsune and re-unite the family, we hired Happy Tails Travel. We worked with Kim, who helped us with an expedited request to bring our doggo home. It turned out particularly difficult as most airlines had canceled their animal shipment services. Nevertheless, within only ten days, Kim had provided us with very clear instructions, helped us find the right crate, get all necessary documentation from the vet, found and booked a rare direct flight and organized all dog-transit to and from the airports. We were anxiously following the flight updates and were beyond relieved when our pup was delivered to our new home safe and sound. In a time when airlines are not helpful at all (our airline suggested renting a car and driving across the country instead), it is a real relief to know that there are people like the ones working at Happy Tails who care for pet owners and their pets, understand their needs and manage complex logistics so efficiently. Thank you Happy Tails, you made a separation drama come to a happy end!

Chloe B. & Kitsune
San Francisco, CA - New York, NY

Thanks for an excellent job, Elaine!  I thought it will be impossible to get our puppy from the mainland U.S. to PR., especially with the summer temperatures. However, after long traveling hours, Kylo arrived happy and in good shape.  Thank you again, Elaine, for your patience, perseverance, and excellent work. You brought back a smile on my kids’ faces during this difficult time.

Best,
Jorge L. & Kylo
Kansas City, MO - San Juan, PR

Licorice is doing great.  She is happy and settled right in.  She remembered me and is glad to be back with me and puttzer my pom.  Your service was great!

Donna K.
Phoenix, AZ - Milwaukee, WI

From start to finish, the team at Happy Tails and in particular Elaine provided us with stellar service. I initially had called a competitor and they withheld crucial information from me until I gave them a promise to sign a contract, which I did not do. Elaine, in contrast, answered every question we had and walked us through every step of the process. This included a generous number of phone calls to make sure, for example, that the crate was the proper type and correctly constructed, and also that the vet paperwork was completely in order. And she did all of this in the most empathic and kind way, which we greatly appreciated. I would recommend Happy Tails to anyone interested in pet travels with absolutely no reservations.

Jon P. & Holly
Portland, ME - Chicago, IL

From the beginning, Elaine and the staff at Happy Tails travel were great - attentive, professional and responsive. We started with them because our move from Houston to Berkeley was complicated by United Airline's current hold on pet transfers. There are no other non-stop carriers from IAH to SFO, but Elaine worked with American Airlines to put together an itinerary with a single moderate transfer time in Dallas. It takes a lot of paperwork and preparation, but following Happy Tail's detailed and helpful instructions drop off for Loki and Tolstoy at American's Houston freight facility was straightforward. What was not straightforward was that their Houston to Dallas flight was delayed and they could not make their connecting flight. Elaine was on the phone with American for almost 2 hours that morning and managed to get both cats on the next connecting flight. This was not easy, since their first response was that there was not enough room for them. We are so glad that she made it work - both Loki (Abyssinian, age 18) and Tolstoy (Tabby, age 12) arrived in good shape and are doing very well in our new home. 

Special thanks to Elaine for her diligence and effectiveness in making it work, and her communication before and especially during the transfer. Thanks also to the whole staff at Happy Tails. At the start, I thought the service was expensive for something pretty simple. But based on the current requirements and details, even a short and direct transfer is not simple. And in our case, Elaine's expertise and hard work rescued what could have been a much worse situation.We are happy to give Happy Tails our strongest endorsement. 

David M.and Judy L.
Houston, TX - San Francisco, CA

I highly recommend Happy Tails Travel! They made the process of planning my cat's travel so seamless and worry-free, especially with the constant communication and attention to detail. By the time my cat was set to get on a plane for her flight, I was completely at ease because of how professional, knowledgeable, and compassionate they had been with me and my cat since Day 1. There's no better place to go for help with your pet's travel.

Christie M. & Juniper
Boston, MA - Seattle, WA

Our return was a breeze and we settled back into our home life quickly. Pamela was a huge help and made our departure and return so pleasant - thank you again for recommending her to us! The whole process with Happy Tails Travel was so easy on my end and made our travels stress-free. Both times I picked up Moose from the flights he was safe and sound with his tail wagging. I can’t tell you how thankful I am that he was safe and happy throughout our travels. It means the world. 

Thank you so much for everything you did to help us, we are so appreciative. We will not hesitate to use you guys again for any future travels!

Gabi M. & Moose
Round-trip from Seattle, Washington to Newark, NJ

Kim, Thanks again for the flawless execution on our boys’ travel yesterday. It was a haul door-to-door, but we made it and they are happy and healthy. It was a great pleasure dealing with you and your colleagues on this at every stage.

I highly recommend Happy Tails and Kim!

Best,
Oliver N., Jozsi and Janni
New York, NY - Kilauea, HI

Brutus is doing splendidly! He is loving his new home and even getting along with his new kitty roommate! He has always been obsessed with basking in the sun in the backyard, and is loving that he gets to do it every day here. He has also been going crazy chasing all the little lizards and bugs that he has never encountered before. Thank you for all of your help with the move. The whole process was a nightmare, and I can only imagine how much worse it would have been if I hadn't had your help along the way. I'm so grateful to have my little monster here in Hawaii with me!

Tabatha C. & Brutus
Woodinville, WA - Honolulu, HI

Circe is settling in well in our new home thanks to Happy Tails Travel, Inc. They handled everything and guided me every step of the way. It was a very seamless and stress-free process. I was especially concerned because she's 19-years-old and was traveling from Chicago to Seattle, but Happy Tails got her to me safely.

Thank you so much Happy Tails Travel & Kim!

Kenyatta B.
Chicago, IL - Seattle, WA

This is our sweet Holly. I am so thankful to all of you at “Happy Tails” for her safe travel. She has adjusted well to her new home.Thank you again for your detailed and loving attention to Holly.

Martha C.
Orange, CA - Nashville, TN

My family and I were moving to LA and so we needed to fly our labradoodle, Emma. We were moving from Miami and with all the temperature restrictions for flying pets in hot temperatures, we knew that it would be tricky. The folks at Happy Tails were great! They booked Emma on a flight and kept us updated on the temperatures. At the last minute, the temperature soared past 85 degrees and the airport folks wouldn't let Emma on the flight. There were no other flights out in the next 24 hours and my family and I were scheduled on our own flights early the next morning. We were freaking out! Kim, at Happy Trails organized for Emma to be picked up in Miami and driven to Orlando, where she found a flight leaving very early in the morning for LA. She saved us a ton of aggravation! And now Emma is a California dog;) Thanks, Happy Tails!

Diane M. & Emma
Miami, FL - Los Angeles, CA

Happy Tails Travel was such a huge peace of mind for me during this pretty stressful move. Kaya arrived in Glasgow with no problems, and was so happy to be reunited with us. They answered dozens of questions to ease my anxious mind and made this process so much easier on me.I can't thank you enough! 

We are settling in nicely, and Kaya LOVES her new home and exploring all the beautiful scenery every day! 

Thanks again for all your help,

Mystie and Kaya
Houston, Texas - Aberdeen, Scotland 

Hi, Bridget -

Thank you Happy Tails for getting Miss Cheri from Arizona to her new home in Tennessee! Here is the little sweetie, Cheri the Cat, settling into her new home with Mom in TN.

Typical cat, it took her a few days to feel comfy, but now she’s back to taking over the place again.

- Bryan S.
Phoenix, AZ to Nashville, TN

Hello Melissa,

Your service was excellent. We picked him up in great shape. He is a timid soul so I do not think that he enjoyed the rides but We know how well cared for he was from pick-up to delivery! I had complete confidence the whole day of his flight. He also needed the extras - crate and bowls, etc. that handled with great diplomacy. And all this expedited.

Bacchus is adorable. He is warming up gradually and we have started training.

THANK YOU VERY MUCH!!!!

Beverly S. & Bacchus
Washington, D.C. - Tucson, AZ

Happy Trails Travel has been so great in helping us move our cat, Samson from Atlanta to London.  Shay was very informative from the start.  I felt that they really cared about us and our pet and understood how scary this process can be.  Shay made the process simple and straight forward with her detailed instructions and even helped us when we made last minute decisions based on changing travel plans.  Samson is now safe in London and doing very well! Thanks Shay!!

Julie B. & Sampson
Atlanta, GA - London, England

Shay -
I wanted to thank you so much for everything you did for Giorgio. He arrived safelyand was himself as soon as I got into the hotel room.

-Ed C.
Phoenix, AZ - Frankfurt, Germany

Thank you Happy Tails Travel!
This was our first experience flying a dog on a plane by herself. We have to say you really took care of her and us. Your prompt and constant communication from the time we contacted you until Frances was safely in our hands made us feel very confident about using your service. The flight email alerts are the best. Thank you for caring for the fur babies!!

Jacqueline P. & Francis
Atlanta, GA - Los Angeles, CA

Hi Melissa,
Again thank you. It was great to work with you. All went fast and easy. We felt very well taken care of from my first contact up to Paulchen's arrival.It was a great experience and I can only recommend Happy Tails Travel.

Thanks again.

Best,
Natalie
Chicago, IL - Miami, FL

My husband and I got a sweet Boxer puppy just over a year ago while my company had us located in Olympia, Washington. We were so excited to get a puppy, and to have a dog, that I failed to realize that flying with a boxer - a brachycephalic animal could be difficult. In December I was told that my company would be moving us to Boston, Massachusetts, we were super excited until I read that the airline my company booked our flight with didn't allow Boxers to fly (the whole brachycephalic thing). I immediately started researching different ways to get my precious fur-baby to the other side of the country. I just happened upon Happy Tails Travel and let me tell you, I. COULDN'T. BE. HAPPIER. Happy Tails took care of everything from answering my nervous dog-mom questions to finding the best flight for my fur-baby. Melissa, my pet travel specialist, even coordinated a dog taxi for my Kikka baby when I wasn't able to get her to the airport! Everything felt so seamless on my endwhich is huge to me because I'm a worry-er. Kikka arrived in Boston happy to see us and with a clean kennel to boot! I am so proud she didn't have an accident during her long trip. And while she was quite cuddly the first few days after we got here, she has settled into our new routine perfectly! I'm so glad to have found Happy Tails because I know my company will move us again, but at least now I won't have to worry about how I'll move my fur-baby! Thank you Happy Tails Travel, Inc.!

Thanks Melissa!
Kasey C.
Olympia, WA - Boston, MA

Andy is doing real well. Andy is SO thrilled to be back with us and we to be reunited with him. He’s literally loving on us every minute and he seems much more calm than he ever was before. So it is all good and wonderful. When we picked him up from the airport he was screaming like a baby until he saw our faces in the car and then finally recognized us. Thanks again for your help with this move. We were anxious about him flying but I am absolutely certain that it was better than 5 days of car travel.

Here is a picture of “Little Orphan Andy” today at the hotel, who is not so little anymore and incredibly difficult to take pictures of!

All the best to you.

Sincerely,
Sally & David AZ to TN

Thank you for making this transition for them as smooth as possible, we really appreciate that you were there every step of the way and answered all our questions!

Mike A. with Korbin and Leeloo
Port Jefferson Station, NY - San Jose, CA

I wanted to thank you and Shay for helping me get my furry child Roxy here to Italy, I couldn't have done it without you guys. When Roxy arrived she was extremely happy to get out of the crate and seeing me was even better! She is still pacing around the house getting use to it, she is eating and drinking water as usual, going to the bathroom is the same, making new furry friends at the dog park, cuddling with me every night, and she was jet lag for a couple of days but now she is better. Roxy and I are definitely going to use your services in the future. Once again, thank you!

Jessica B. (New Jersey - Rome, Italy)

Hi Bridget!

I can not thank you enough for all the hard work and planning you put in to get Gemma to me in California. My family back in Connecticut will miss her terribly but I'm thrilled to have her living with me again. You were extremely reassuring and set all of our minds at ease. It's an amazing service you offer.Once again, my family and I can not thank you and your team enough!

Thank you so much!

Matt & Gemma
CT to CA

Dear Bridget and the Happy Tails Travel Team, 

Thank you for a wonderful experience moving our beloved Pattie across the country for another great summer vacation.  With three children under 6, dog travel is a daunting task that was causing anxiety and grief before we discovered Happy Tails.  Your team’s professionalism and attention to detail sets my mind at ease. Knowing we have Happy Tails on our team makes the entire trip easier from departure to arrival and back. Pattie swam and lazed on the dock and enjoyed her summer in Maine and is now happily lounging at home in California. Thank you for helping to make this summer a memorable one with our sweet girl by our side. 

With appreciation, 

The Rockwell Family
Topango, CA to Summer Home, ME

Here's some pics of Charlie and Penny on Venice Beach! They arrived safely and happy! You did a fantastic job in all their plans and I especially appreciated all the extra help you gave me in expediting and printing paperwork.

They love their new home! I would definitely recommend your company as the safest and best possible way to move pets to their new home.

Thanks again,

Eileen R., Charlie & Penny
Portland, OR - Los Angeles, CA

Coach and Scout are adjusting very well in their new environment.  Their journey from MN to GA was a smooth one with much gratitude to Happy Tails Travel!  We are thrilled to have them back with us and look forward to the days ahead in our new home.  Thank you Ashley for making the arrangements as smooth & safe as possible!

We will happily recommend your services!

Erin B, Coach & Scout
Rochester, MN - Savannah, GA

Dear Ashley,

ONI arrived safe and sound as you can see and is settling in nicely.  His new favorite toy is the catnip fish you sent him!  He will dig through all his other cat toys to find it.  Oni's flight was without incident.  Thank you for making his move from San Francisco to Virginia a smooth one!

Lisa M. & Oni
San Francisco, CA - VA

Caitlin & Shay,

Thank you both so much for helping our cat, Chance, make a safe journey from the U.S. to the UK. We were in a panic when our transit plans with the airline fell apart at the last minute, and you all stepped in with confidence, professionalism and all the information we needed. You were there anytime we had a question or an issue arise, and you anticipated every need and prepared us to avoid any pitfalls. And all in just a week, at the very last minute! I can't recommend Happy Tails Travel enough for their knowledge, professionalism, responsiveness and care for pets' needs. Thank you for helping us get Chance to his new home!

Thanks again,
JMK & Chance
Norfolk, VA to London, England

Kat, hi!!

It was certainly a successful flight/move for Stella! She is safe and sound with my family in Tennessee. While the separation is hard, I'm thrilled that Stella will remain in the family and will certainly have a happy, healthy, future on a 7-acre farm with other animal friends to keep her company! :)Happy Tails helped make this transition feel seamless, and your services and colleagues were genuinely heartfelt in their handling of Stella. I appreciate that immensely! 

If I come across anyone with similar pet travel needs, I will be sure to send them your way! 

Take care, 

Sherri  & Stella
San Diego, CA to Nashville, TN

Ashley & Shay,

My wife and I would like to thank you both for setting up Daisy's trips to California and back to Michigan.You made our life easier and took some of the stress out of our travels with our little girl She was transported safely and was her usual excited self when we picked her up from the airport.  Daisy had a great time in California while she was with us but was more than happy to be back home in Michigan in her big yard!  We appreciate everything both of you did to accommodate us and to make sure our little daughter made it to us quickly and safely as possible.

We would recommend Happy Tails Travel to friends and others for their professionalism and accommodating all our needs when in a pinch for time and getting direct flights for our dog / daughter / Daisy!  Thank you so very much!

Trevor & Jessie G. & Daisy too!
San Francisco, CA to Detroit, MI

Happy Tails Travel did an excellent job arranging for my cat's travel. When complications arose, they immediately went into action and made sure my cat got to his destination safely. They communicated with me the whole time, and took care of all of the details. I was very impressed by the combination of logistical expertise and genuine care provided by the Happy Tails team.I highly recommend their services!

Ben & Higgs
USA Domestic

Thank you all. Gypsy arrived in great shape. She is running around getting to know the new house. Should we need to move again, we will only use your services. We will gladly recommend your service to others.

Thank you for taking such good care of our girl.

All the best,
Lily & Gypsy
Newark, NJ to Orlando, FL

Thank you for your help in Dusty’s move for a second time!  I was tracking too and am so glad the flight was smooth and arrived early. Sara said he was fine when he arrived - a little grumpy (which is understandable; we both had a long day). But soon he was out and exploring and eating his food. He is now resting comfortable at his new home!

Regina & Dusty
Parker, CO to Manassas VA

I do not know what I would have done without Happy Tails and Bridget. They truly came to our rescue!

On May 19, 2016, my 91 year old mother and I were set to fly across country from Richmond, VA to Salt Lake City, Utah. I had triple checked arrangements for her two beloved cats, and I was told I had everything in order. However, at the last minute, American airlines refused to let the cats fly. We were devastated. My mother and I flew as planned, while a family member agreed to take care of the cats temporarily. I was completely occupied getting my mother settled in her new home. I had been nursing her for weeks to get her strong enough for a move, packing her belongings and making necessary arrangements, so I was exhausted. The thought of flying back to Virginia and trying again to make flight arrangements for the cats was overwhelming.

Enter Bridget and Happy Tails. From the moment I first talked to her, she showed compassion, understanding and a resolve to get my mother’s cats to Utah safely. This was not an easy task, as we could not count on anyone in Virginia to do some of the necessary preparations. Bridget assured me that she would find someone who could, and she did find Jill, a wonderful person who took the cats back to the vet to get another health certificate, prepared the kennels, kept them overnight and took them to the airport. Bridget even had a back-up plan should the temperature prevent the cats from flying on one airline.

Ivan and Loldy arrived in Salt Lake City on June 3, 2016, safe and secure. My mother was thrilled to be reunited with her faithful, furry companions (the oldest is 20, if you can imagine), and the cats are happy in their new home. I never could have gotten the cats to Utah without Bridget and Happy Tails. Bridget was patient with my concerns and answered questions. She was very detailed and I knew exactly what to do when picking up the cats. I would definitely recommend Happy Tails to anyone who needs to get your pets across the country.

Andrea Nelson
Richmond, VA – Salt Lake City, UT

We are all settled in and Elwood is doing just fine. He is enjoying the brisk weather here in Amsterdam (maybe a little more than we are) and loves being able to go absolutely everywhere with us. The Dutch are very dog friendly! Thank you for all of your help getting him here safely. We are both prone to a bit of anxiety and dropping him off at the airport was the hardest thing I’ve ever had to do but I knew he was in great hands. We will be returning in a few years and you can expect a call from us to get him back to the U.S. safely.

Thank you!!

-Ashley Herbert
Dallas, TX to Amsterdam

We used Happy Tails Travel to ship our 13 year old small standard Poodle Max from Minneapolis to Tucson in April.

We were concerned about how well Max would do during the trip and making sure it wasn’t too hot in Tucson for him when he landed.Happy Tails worked patiently with us as we sorted out all the travel logistics and were expert in ensuring all the necessary paperwork was in the right place at the right time, no small feat!Max arrived on time and curious about his new home.

My cousin recommended Happy Tails to me and I’m happy to fully endorse them as well.

-Chip Perry
Minneapolis, MN to Tucson, AZ