Military Pet Relocation Testimonials

Ken was a true professional who did an amazing job as a driver taking care of our 8 y/o Husky as she traveled coast to coast across the USA. He provided a fun and relaxing atmosphere by taking her to dog parks-pet friendly truck stops along the way and efficiently got her back to our family in only 4 days. Ken ensured she had plenty of room in his van, followed her meal schedule, and gave her treats to build trust between them. Additionally, he sent daily photos and videos to my wife and I of Jude at rest stops to see how she was doing. Highly recommend using Happy Tails as they are a professional service who cares about your pets safely and comfortably traveling back to their families.

Sincerely,

David S. & Jude
Seattle, WA - Jacksonville, NC

Thank you so much for helping me in the process of getting Theo and Rivie to my mother. I have had some less fortunate events happen in my life and Shelbie and her team did an amazing job flying my cats from the East to West coast. The entire process was broken down barney style and very easy to understand and accomplish. From the initial contact Shelbie has been there 100% of the time. Each step was explained and accomplished in a timely manner. My cats were picked up from Jacksonville, NC by Philip and his wife, a driving team for Happy Tails Travel. They were very reassuring and went above and beyond by picking up some items I didn't have. The transition from Raleigh, NC to Seattle, WA went off without incident. When Theo and Rivie arrived in Seattle they were picked up and boarded by partners of Happy Tails, Justin and Pamela, in their home. The next day they happily drove to Tri Cities, WA where they were given to my mom. During the whole process there was constant communication and pictures to reassure me everything was going well. Both cats made it and are happy in their new home.

Again thank you so much from my family and I.

Gordon H., Theo & Rivie
Raleigh, NC to Seattle, WA

I needed to rehome two of my furbabies from Florida to California. I did extensive research and was so happy that someone referred me to Happy Tails Travel. Lizzie was very responsive and informative with answers to all my questions. The driver they selected was amazing and Boca & Blossom traveled in safety and comfort. This was a very emotional process for me and Happy Tails made it so much easier with the peace of mind they provided. I would highly recommend Happy Tails to anyone looking for an awesome transportation service.

Kelly G., Boca, & Blossom
Lake Mary, FL to Hemet, CA

Elaine is fantastic!! We could not have gotten our dog from the United Kingdom to Alaska without her taking lead. She was with us every step of the way and when one of our flights was canceled for our pup she was worked diligently and got another flight scheduled,which ended up being an earlier flight, so we were able to reunite with our Atryeu’s even sooner. I cannot recommend enough!!! 5 stars!!

Jennifer B. & Atryeu
Seattle, WA to North Pole, AK

Thank You for following up. My babies seem to be doing great in their humble abode.I highly recommend your company to anyone shipping pets!Thank You again,
Erica T., Lucky & Mittens
Wahiawa, HI - Marquette, MI

Thank you Bridget for bringing my nephew Cole from ATL to SEA! The experience working with you was amazing! Cole is adjusting well and has not skipped a beat since the transfer! I will recommend your company to anyone I know for future travels! Thanks again. 

Daniel K.
Atlanta, GA to Seattle, Washington

Happy Tails helped get my 23 year old Quaker parrot Ernie from Virginia to California safely on short notice (due to military orders.)  All instructions were clear and all necessary documents were provided for a seamless flight. He arrived happy! I have already recommend this company to my military friends.

Amethyst Z.
Virginia to California

Thank you for following up with us. Princess is adjusting and exploring the house. She was fine after the flight and relaxed on the drive back to Biloxi. Thank you for everything. Here she is with Mason. They are so happy to be back together!

Amanda & James H.
Glendale, AZ - Biloxi, MS

Happy Tails Travel  helped get my 23 year old Quaker parrot,  Ernie, from VA to CA safely on short notice (due to problems with military orders.)  All instructions were clear and all necessary documents were provided for a seamless flight

Amy Zimmerman
Norfolk, VA to San Diego, CA

Swagger made it safely home without any complications and is adjusting well! Thank you again for your help transporting my little boy back home.

Helene & Heidi Ladd
San Francisco, CA to New Orleans, LA

Hi Shay,

I want to thank you for all the work you've put in to get my Slate back to me. When all other options have failed

you and your team rose to the occasion, and this has been the most painless process ever.

Everything was organized, and it was step by step. You were always available for any questions and concerns I may have had, and I can't thank you enough. Slate feels right at home and went straight to his toys, it's as if he never left.

I will be recommending you and your company to my military brothers and sisters. Thank you again!

Sincerely,
Sarah
San Antonio, TX to Anchorage, AK

Bridget,

I just wanted to thank Happy Tails Travel for their work transporting Rigley across the country. From the initial phone call with Bridget, I knew he would be in good hands. As a military family with 10 moves under our belt, it’s always a stressful time for us humans and Rigley certainly feels that stress. Coupled with a drive of over 3,000 miles, it’s an awful lot for our loyal family member. Bridget listened to my concerns and suggested transporting him before the movers even come so that he would be settled in and relaxed while we were packing boxes. She worked with the airlines to find non-strop flights for him and had everything set so that all we had to do was bring him to the proper terminal and hand him over. There was not one detail overlooked, from the size of the crate he needed to the amount of water to provide and everything in between. Two days prior to his flight, she called and walked me through the entire procedure and sent copies of everything to our neighbor on the receiving end, who would be picking him up. Additionally, she tracked his progress and sent me e-mails updating me...what a relief that was! Though I hope this was our last move, I would not hesitate to use Happy Tails again. Thank you Bridget and your team!!!

Rebekah Spotts
Alameda, CA to Croydon, NH

Brendan took a great picture of Heyzeus and Nikita on their first morning in Baltimore, enjoying a view of the birds. We have been so pleased with the service of Happy Tails. Moving can be such a stressful process for people and pets, and it was great to have guidance and support from people who understood that and knew how to make it easier. It was incredibly appreciated. Thanks again!

Brendan Rogak
 San Francisco, CA to Baltimore, Maryland

Thank you so very much for all of your hard work getting Sammi safe and sound from Bossier City, LA to Houston, TX and finally to Pittsburgh, PA! You made things very easy and less stressful for me, Marie and Shanee, especially since I was stationed in Korea, Marie is in PA and Shanee was in LA at the time! I couldn't believe when you actually called me in Korea!!! That proved how much you and your company sincerely care about the animals and people you help on a daily basis.

We will continue to tell everyone about Happy Tails Travel! Sammi is happier than ever and loving all the attention and affection she gets every day. Keep up the great work you and your folks do!

SSgt Michelle M., USAF
Marie & Bob B. & Sammi Bandit
Bossier City, LA to Pittsburgh, PA

Our son Jeff is in the Air Force and stationed in Dover, Delaware. He has an 11 month old Great Dane named Apollo. He is preparing for another deployment and we needed to get the dog. Due to some unforeseen details the date for getting Apollo was pushed up to "immediately". I sent an e-mail to Bridget and in less than a week we had Apollo with us here in Tucson.

Because of the dog's size Bridget really worked hard to get a crate extension so that he would fit and be comfortable. He came through just fine, was very happy and playful when he got off the plane and we were just delighted. We can't thank Bridget and her wonderful group of transporters enough for taking such good care of Apollo. We had never done this before and it was a great experience for all of us. I would use and recommend Happy Tails to anyone considering moving their pets. I attached a photo of him with his new Happy Tails Travel bandanna . Thanks so much for everything !

Diane H.
Dover, DE to Tucson, AZ

Just wanted to thank you again for all your help in getting Hope and Jinx from Alaska to Florida. They arrived at the kennel with no problems. Despite staying at the kennel for 6 weeks, they knew us right away and were happy to see us.

We are now pretty much settled in our new home and they have adjusted wonderfully. They even get along with the dogs better! Thanks again for all your help; it was a great relief off my shoulders.

Sincerely,
Donna & Patrick D.
Anchorage AK to Elgin AFB, FL

I want to personally thank you and Happy Tails Travelfor supporting our Wounded Hero, Gunnery Sergeant Eden Pearl and his family. It is not often to find a person so compassionate and generous. The successful delivery of their two family pets, Zoe and Sable, reunited their family and gave them one less thing to worry about during this time of adjustment in the lives.

You should take comfort in knowing that your generosity provided a service that was unparalleled, and the therapeutic value to the family was priceless.

Again, thank you and God Bless.

Very Respectfully,
Paul E. LeFebvre
MajGen, USMC

Dear Bridget,
Words cannot express how deeply thrilled, happy, and thankful I am that you have helped my Cat Powers and Spunkles with their long trip from Florida to New York. I am a sick and disabled Iraq vet and have a very difficult time now to do things on my own. And I just want to say your services helped me immensely to be able to get to a hospital (with my pets) in a such short
period of time with absolutely no stress or mess and most of all not the slightest feeling of anxiety. Thank you again and I would love and be proud to use your services anytime. Thank you so much again! You were truly a life saver!

Sincerely,
James Castaldo, Michelle Lannan
Cape Corral, FL to Long Island, NY

After my own initial stress following notification of a quickly approaching army deployment to Iraq, my thoughts quickly turned to my two cats and how I was going to get them across country when I would not be able to accompany them. Disappointment followed when my veterinarian could provide no leads to a reputable organization to provide such a service.

If this sounds at all like your experience and you happen to have stumbled upon Happy Tails Travel by accident, you can stop looking, you have found your answer!

These wonderful people managed to get my feline friends safely across country with only 6 days notice. If this will be your first time having a pet travel by air (accompanied or unaccompanied) you will soon come to realize how amazing a feat that is.

I was contacted every day for the following week by staff, making sure I had the right size crate for my pets, providing helpful hints to make the travel less stressful for them, and they handled every travel detail.

The day before the flight I was called personally to make sure I had all the travel documents necessary and had a personal cell phone number to call (for a 5 AM flight!) if there was any complications. Then the day after the flight I was called again just to make sure everything was alright.

As I stood waiting in line the morning of the flight to drop off my pets the two people in front of me were both sent away without being able to drop their animals off at the Cargo Terminal. One had a crate too small and one didn't have the right documents. My anxiety skyrocketed as I thought of all that could go wrong with the grumpy airline agent. I showed him my Happy Tails travel packet, the AirWay Voucher for flight, signed my name in two spots and my cats were airborne. Relief.

They take customer service seriously here and they know there job well. I have never taken the time to praise a company via letter. I am so grateful for the experience, they care for my animals almost as much as I do.

Sincerely,
Darren Diedschlag
Arizona to Pennsylvania

I can, without hesitation, recommend Happy Tails Travel to anyone interested in safely transporting their beloved pet. And here is why:

My daughter, Kerrie, a United States Naval Officer stationed in San Diego called me (at my home in Maryland) four days before her ship was to leave on a major deployment to the Middle East. Her husband was suffering a major medical issue and was not going to be able to stay in San Diego for his recovery and would not be able to care for Kerrie's beloved cat, Pepper. Any military person knows the incredible amount of angst that a major deployment instills. When you add a major medical crisis for a spouse, it could become emotionally overwhelming.

Kerrie asked if we would take Pepper and of course we said yes, then she asked if we would help her get Pepper from San Diego to Maryland. All with only four days before her ship was to depart. I immediately went on line checking with the airlines on pet transport. Just trying to figure out the process was daunting and untenable. Luckily I kept searching and came across the Happy Tails Travel website. The information was helpful so I decided to fill out their contact form. I also took the advice on the website and called them immediately after the form was submitted. Mind you, this is Thursday evening, and Kerrie's ship was leaving the next Monday.

A nice young lady, Jenna, answered the phone and I explained the situation. She retrieved the contact form, explained the process, answered some of my questions and, by the time we hung up I had the strong feeling that I was dealing with a professional operation, with a staff that knew their jobs and most importantly they cared about the safe transport of our daughter's pet.

Within minutes I received their contract. Early the next morning I printed it out, signed it and faxed it back to Jenna. She began the process within minutes. She called my daughter, she called me, she emailed me and my daughter. I also received a call from Bridget, Happy Tail's President, to make sure everything was proceeding to my satisfaction. By 5 pm. Friday Jenna sent us Pepper's flight information which was scheduled for the next day as well as everything else we needed to get Pepper on the flight and to pick her up.

At 9 am P.S.T., Pepper was safely on board a Continental Airline flight from San Diego to Washington National. We picked her up at 8 pm E.S.T. and by 10 pm we had her home to join my wife, me and our two cats, Puma and Fritz, to patiently and proudly wait for Kerrie's return from her tour of duty.

So, as I wrote earlier, I can, without hesitation, recommend Happy Tails Travel to anyone interested in safely transporting their beloved pet. Thank you Jenna, and thank you Happy Trails.

Joe DiMarino
San Diego, CA to Myersville, MD