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We make it easy to get the answers you need, when it works best for you. Use our live chat feature on the bottom right of our website to ask questions about our services or determine the best transport option for your pet. Messages are answered as quickly as possible during business hours (7:00 a.m. – 4:00 p.m. MST, Monday–Friday). After hours, you may leave a message and we’ll respond the next business day.
For a more personalized conversation, you can also schedule a call directly with your Pet Travel Specialist at a time that’s convenient for you. This option allows for direct, one-on-one support and accommodates clients across different time zones worldwide.
On the Road in 2025: Our Year in Pet Ground Transport
From first pickups to final deliveries, our 2025 year-end ground transport video captures the heart of what we do—safe, compassionate, professional pet ground transport across the country.
Watch the moments, the miles, and the pets that made this year unforgettable.
Featured Testimonial
"Happy Tails Travel provided an experience positively above and beyond my expectations! I had never heard of a pet transport service before, and coming from a small town in the middle of nowhere Pennsylvania, I was unsure if I could even utilize the company because of my location. Not many companies come that way... for anything. But Happy Tails even came to our home in rural PA!
Our driver Marko was AMAZING; super nice and efficient! I greatly appreciated the many photos and videos and updates and was thankful that he answered my texts asking how things were going. He is wonderful with animals, and I highly recommend him, such a great guy!"
Read the rest of Miss Kitta's and our other testimonials here!
Online Publications & Articles
Business Insider
In the cargo hold, kennels cannot be outfitted with a litter box or anything other than an absorbent liner and a soft bed or blanket. "If the travel day will be more than eight hours, during a layover pet owners can arrange a comfort stop for cats to be let out of their carrier," says Elaine Mathis, pet travel specialist and project manager at Happy Tails Travel.
Read the full article here.
Travel League
After 23 years in business providing 100% air travel, Happy Tails Travel the pet shipping company saw a significant decline in people wanting their pets to fly, as well as sudden airline restrictions, and faced challenges finding pet-friendly flights for those that did. Since the inception of our private ground transportation service 4 years ago, we now see 25% travel By Air with Care and 75% By Ground Safe & Sound. At times, it is necessary to combine these two services. In such situations, a flight may only be able to arrive into a major airport where it is still several hundred miles to the new home, which must be covered by ground.
Read the full article here.
The Property Story
With over 22 years of experience, they boast a comprehensive global logistics network, facilitating pet shipments to numerous countries worldwide. Their expertise extends to managing every aspect of your pet’s journey, including customs clearance and transportation to and from the airport. Particularly noteworthy is their proficiency in handling pet transportation during summer months, owing to their desert-based origins.
Read the full article here.
AHRN (Automated Housing Referral Network)
Navigating PCS Moves with Pets: Essential Tips and Checklists for Military Families
Read the full article here.