Happy Tails Alerts

  • Pet Scam Alert

    If you are a adopting a pet and they ask for payment by Western Union, Money Gram, or Gift Card STOP! Do not send money. It is a scam! We never ask for this type of payment. Our policy is by a credit card after a signed contract is received.

    For more info about pet scams, visit our Tips to Avoid Pet Adoption Scams blog entry.

Popeye

Popeye is really enjoying himself. He just looks very happy and comfortable being an island dog. The first day he was here we went to the beach and if he could talk I would bet he way saying “THIS PLACE IS SO COOL! THANK YOU FOR BRINGING ME HERE!!!” You helped make his trip very stress free and easy. I really appreciated the constant updates, immediately responses and hard work on your end. I felt confident the trip was going to be easy from day one having you on the case. Thank you so much for everything. You and your team really do a great job for people and pets that need help. 

-Anthony and Popeye
Sarasota, FL to Kailua, HI

Joe

Happy Tails did an excellent job transporting my high anxiety dog from California to Oregon as part of our family move.  Every detail was meticulously seen to, and the driver, Mia, went above and beyond to ensure that Little Joe was safe, happy and loved throughout the journey.  She was delayed due to weather, but communicated frequently and sent pictures to set my mind at ease that he was safe and comfortable and well cared for.  I highly recommend this service as a way to get your pet to its new home.

Betsey S. & Joe
Oakland, CA - Portland, OR

Hodges 2 (2)Hodges 1 (2)

The kitties are happy in their new private room and get lots of lovin’ from all of us, especially our little grandkids. Here is a pic of Smokey Lonesome and one of beautiful Bianca- she’s winking and trying to tell you she had a fabulous trip from KY to NH! Oliver was bring camera shy.  Thank you so much for the great service you provided. It was a huge relief to have the cats taken care of so well. We certainly will use your services again if needed, and of course will recommend Happy Tails!

Thanks again,
Karen H.
Lexington, Kentucky - Bradford, New Hampshire

Bohemian Rhapsody  Jumping Jack Flash (3)

Hi Bridget, thank you for the incredible amount of work you and your staff have done towards making the shipping of the two pups to Europe a reality. Now they are gaining weight and enjoying their new home. I have heard from Linda who says how thoroughly pleased she is with the soundness, temperament and quality of the two pups.Thank you again for seeing this through from initial contact to a satisfactory ending for all.

Phyllis Lockwood, Willowrun Great Danes
Clarendon NC to Frankfurt Germany

Kaya (2)

Happy Tails Travel was such a huge peace of mind for me during this pretty stressful move. Kaya arrived in Glasgow with no problems, and was so happy to be reunited with us. They answered dozens of questions to ease my anxious mind and made this process so much easier on me.I can't thank you enough! 

We are settling in nicely, and Kaya LOVES her new home and exploring all the beautiful scenery every day! 

Thanks again for all your help,

Mystie and Kaya
Houston, Texas - Aberdeen, Scotland 

Circe

Circe is settling in well in our new home thanks to Happy Tails Travel, Inc. They handled everything and guided me every step of the way. It was a very seamless and stress-free process. I was especially concerned because she's 19-years-old and was traveling from Chicago to Seattle, but Happy Tails got her to me safely.

Thank you so much Happy Tails Travel & Kim!

Kenyatta B.
Chicago, IL - Seattle, WA


My family and I were moving to LA and so we needed to fly our labradoodle, Emma. We were moving from Miami and with all the temperature restrictions for flying pets in hot temperatures, we knew that it would be tricky. The folks at Happy Tails were great! They booked Emma on a flight and kept us updated on the temperatures. At the last minute, the temperature soared past 85 degrees and the airport folks wouldn't let Emma on the flight. There were no other flights out in the next 24 hours and my family and I were scheduled on our own flights early the next morning. We were freaking out! Kim, at Happy Trails organized for Emma to be picked up in Miami and driven to Orlando, where she found a flight leaving very early in the morning for LA. She saved us a ton of aggravation! And now Emma is a California dog;) Thanks, Happy Tails!

Diane M. & Emma
Miami, FL - Los Angeles, CA

Moose (2)

Our return was a breeze and we settled back into our home life quickly. Pamela was a huge help and made our departure and return so pleasant - thank you again for recommending her to us! The whole process with Happy Tails Travel was so easy on my end and made our travels stress-free. Both times I picked up Moose from the flights he was safe and sound with his tail wagging. I can’t tell you how thankful I am that he was safe and happy throughout our travels. It means the world. 

Thank you so much for everything you did to help us, we are so appreciative. We will not hesitate to use you guys again for any future travels!

Gabi M. & Moose
Round-trip from Seattle, Washington to Newark, NJ

United Airlines

By: Bridget Monrad, R.N. | Mar 26, 2018

By now we are sure you have heard of United’s temporary ban on all pet relocation.  United reached the decision to suspend all pet travel after a series of negative publicity in response to a week of unfortunate situations with pets flying on the airline.  While it is true there were mistakes made, what the media is failing to portray is that United corrected the service failures within their PetSafe Program.  Also, what news outlets are not reporting is that, while it may appear that United has the “highest rate of pet deaths,” the volume of pet transports performed by United blows all other airlines out of the water.  As with any statistic, the more you do something, the higher your service failures will be.  Most news outlets are only reporting the numerical value of pet deaths, instead of the ratio of pet deaths to pets flown.  Below you can see that United accounted for 20.84% of all pet travel in 2017, and from the 109,149 transports provided, only 0.02% (23) of cases resulted in a pet being injured or dying.

Percentage of all Pet Transport by Airline (2017)

Pet Airlines
Department of Trasnportation
United Transports

Beyond the misleading statistics which are commonly published, is it also left out how United resolved each situation.  Of the 3 cases reported in recent weeks, two dogs being sent to the wrong destination and one dog passing away, only two incidents were related to United’s PetSafe Program.  The PetSafe program was involved in the incidents where two dogs were mistakenly sent to the wrong destination.  For this reason, United has decided to review its program and how pets are handled during layovers.  Despite the mistakes, United quickly corrected the situations, sending the dogs to their proper destinations, reuniting them with their families. 

It must also be noted that while United has been highlighted in the media recently, while uncommon, all airlines have complications every once in a while, relating to pet relocation. They are just so infrequent, that they are often not reported.  Those that are, are always when a service failure occurs, and never discuss when a pet is safely transported to its destination.  For happy, successful stories of pet relocations, you can read our testimonials which illustrate some of the thousands of pet transports that have gone correctly.

Pet relocation has many moving pieces, some being more difficult than others, such as with an international relocation.  While not required by all airlines, it is a smart idea to use a professional pet relocation company to assist with your pets’ relocation.  In doing so, you will have a professional working with you who is familiar with all of the airline and country requirements.  At Happy Tails Travel you will also have someone tracking your pets’ flight from start to finish.  This ensures your pets are where they are supposed to be and are making their connections.  Should an issue arise, your pet travel specialist is on top of the situation and can make alternative arrangements quickly if needed. 

We at Happy Tails Travel fully support United Airlines.  United is one of the airlines we use most frequently to relocate the furry family members of our clients.  We elect to work with United because of their PetSafe program.  This program ensures pets are always transported in heated or air-conditioned vehicles, are provided with comfort stops as needed, and accepts most breeds of cats and dogs, of which many other airlines will not accept for transport.  United has made the voluntary decision to suspend all pet travel via the PetSafe program until at least May 1st, so that they can perform a systematic review of its PetSafe program and make improvements that will ensure the best possible experience for customers and their pets.  While this poses an inconvenience to many people looking to relocate their pets, we support their decision as the safety of pets is our priority, as well as that of United’s.  This evaluation will give the airline time to assess its PetSafe program and learn of areas of possible service failures to be corrected and identify reasons why pets were mistakenly placed on incorrect flights. 

If you have any further questions, or would like to look at options for transporting your pets, please Fill Out of Pet Travel Form today!

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