Happy Tails Alerts

New LIVE Chat!

We are excited to launch our new live chat feature on our website! Have questions about our services? Wondering what the best method of transport is for your pet? Simply click the tab on the bottom right-hand side of our webpage to message us!

Responses will be received as quickly as possible during business hours (7 am - 4 pm MST Mon - Fri). After hours, the chat feature will leave us a message and we will respond the next working day.

Featured Testimonial

"Happy Tails Travel provided an experience positively above and beyond my expectations! I had never heard of a pet transport service before, and coming from a small town in the middle of nowhere Pennsylvania, I was unsure if I could even utilize the company because of my location. Not many companies come that way... for anything. But Happy Tails even came to our home in rural PA!

Our driver Marko was AMAZING; super nice and efficient! I greatly appreciated the many photos and videos and updates and was thankful that he answered my texts asking how things were going. He is wonderful with animals, and I highly recommend him, such a great guy!
"

Read the rest of Miss Kitta's and our other testimonials here!

Frequently Asked Questions about Flight Nanny Travel

Is this the cheapest service?

In general, this is not the least expensive as it has many moving parts:

  • Setting up all the many logistics of travel for the Flight Nanny and the pet.
  • Scheduled Flight cost for our Flight Nanny (refundable, guaranteed flight; no standby service).
  • Ground transport to/from the airport for the pet (if needed). 
  • 24-hour care of the pet by our Flight Nanny, including any overnights at pet-friendly hotels, as required.
Can my Golden Retriever, a service dog for me, use this service?

For in-cabin travel, the cat or dog needs to be under 20 pounds and fit comfortably in the crate that fits is under the seat in front of our Pet Nanny. Since a Golden Retriever would be without his/her service person, it would need to travel as manifested live animal cargo. A service animal must travel with their registered human in order to fly in-cabin and must be arranged directly with the airline of choice. 

Which types or sizes of pets are eligible for the Flight Nanny service?

Flight Nanny is ideal for small pets, usually about 20 lbs. or less, and there are no breed restrictions. One benefit, especially, is for snub-nosed (brachycephalic) breeds which airlines often embargo in cargo. Ultimately, eligibility depends on the airline’s in-cabin policy, your pet’s health, and crate dimensions, but our specialists will assess your pet’s individual case and advise whether the Flight Nanny option is viable. 

How is the Flight Nanny's time with my pet handled during layovers or delays?

During layovers or any unexpected delays, the Flight Nanny remains with your pet, providing continuous supervision. They attend to your pet’s basic needs (water, bathroom breaks, comfort) in airport pet relief areas or secure zones. If an airport imposes restrictions (e.g. no pet relief zones), we build contingency plans ahead of time. The Flight Nanny carries extra supplies and handles all transitions, so your pet is never alone. 

How do you choose the best airline and route for my pet when using the Flight Nanny service?

Our priority is always your pet’s safety and comfort. We carefully select airlines known for their pet-friendly policies and reliable service. Whenever possible, we book nonstop or the most direct routes to reduce travel time and stress. If a layover is unavoidable, we choose airports with designated pet relief areas and a strong track record for handling animals safely. Each itinerary is customized based on your pet’s needs, airline policies, and flight schedules to ensure the smoothest journey possible. 

Does my pet need to stay in the carrier during the flight?

Yes. Pets must remain fully inside their carrier under the seat for the entire flight. 

Will the pet be removed from the carrier at security screening?

Yes — TSA often requires pets to be taken out of their carrier during screening. This is in order for them to examine the crate for anything that may be hidden or prohibited from air travel. For cats, this can occur in a private screening room, which can be requested if needed. 

Do I need to supply food, medication, bedding, etc.?

Yes, client must provide these items (or approve our nanny to purchase for them). Some flight nannies bring extra supplies like potty pads, blankets, wipes, treats. 

I have two male cats who weigh 10 lbs. each. Can your Flight Nanny take both of my cats?

Yes, one Flight Nanny can take 2 cats, however, it is likely they will still need to purchase an extra seat.

I need to leave town a few days before my cat travels. How can you help us?

Your cat is welcome to stay anywhere that works best for your family, such as a neighbor, at a friend’s home, or at a boarding facility. We can pick your pet up wherever they are and whenever is most convenient!