Happy Tails Alerts

Fall Season

We love helping pets have a smooth move and want to help you too!

At this time, generic e-mail inquiries and replies to Pet Travel Form submissions are taking about 2 business days from the time they are received. Priority goes to existing clients and those traveling the soonest.

In order to maintain a high level of customer satisfaction, and give our full attention to each client, we require at least 10 business days to accommodate domestic ground transport, and at least 15 business days to accommodate domestic air travel, from the date a signed contract is received.

We regret to inform you that all international services are currently suspended.

If you are interested in working with us, the quickest way to receive a response is to fill out our Pet Travel Form.  It will provide us with the additional details we need to see how we can best assist you.

Thank you for your patience and understanding. We look forward to working with you!

By Air with Care

Advantages of Air Travel for Live Animals

  • Quicker travel (generally less than 24 hours)
  • Can be less expensive, especially if one or two small pets
  • Easy to track
  • Set itinerary
  • Less likely for delays
  • You know the exact departure and arrival times
  • Separate area for pets to travel in
  • Dimly lit, quiet, easy for pets to sleep and relax during the flight

Why Use Happy Tails Travel for Air Travel

  • Experienced, professional, company in business since 1995
  • IPATA member since 1996
  • Domestic and International Services available
  • Quick to respond and provide free estimates
  • We minimize discomfort and stress for both you and your pet
  • Handle all of the logistics for your pet’s move from start to finish
  • Very selective in which airlines we work with
  • Have a full staff of pet relocation specialists within which are employees who specialize in domestic and international relocation; we match you with the best employee for your pet family member’s relocation
  • Track your pet’s flight from start to finish and update you along the way
  • Can arrange pick-up and delivery or assistance getting your pets to their vet appointments
  • We can work one-on-one with your vet to ensure proper documentation preparation
  • Assist you in obtaining a travel carrier of appropriate size, and instructions on how to professionally prepare the pet travel crate to ensure a safe and comfortable flight for your pet
  • By e-mail, you will receive customized pet shipping and airline flight instructions such as information on documentation and country requirements
  • If time allows, you will receive a Pet Travel Packet in the mail with all the required airline flight documents and crate stickers and customized tags
  • We have a transparent one-page contract - No fine print and everything is included
  • If for some reason your pet cannot be accommodated on a flight, we can offer ground transportation as an alternative within the contiguous USA
  • Accredited A+ Member of the BBB
  • Read our Testimonials and Reviews

See What Our Customers Are Saying

 

"From the beginning, Elaine and the staff at Happy Tails travel were great - attentive, professional and responsive. We started with them because our move from Houston to Berkeley was complicated by United Airline's current hold on pet transfers. There are no other non-stop carriers from IAH to SFO, but Elaine worked with American Airlines to put together an itinerary with a single moderate transfer time in Dallas. It takes a lot of paperwork and preparation, but following Happy Tail's detailed and helpful instructions drop off for Loki and Tolstoy at American's Houston freight facility was straightforward. What was not straightforward was that their Houston to Dallas flight was delayed and they could not make their connecting flight. Elaine was on the phone with American for almost 2 hours that morning and managed to get both cats on the next connecting flight. This was not easy, since their first response was that there was not enough room for them. We are so glad that she made it work - both Loki (Abyssinian, age 18) and Tolstoy (Tabby, age 12) arrived in good shape and are doing very well in our new home.

Special thanks to Elaine for her diligence and effectiveness in making it work, and her communication before and especially during the transfer. Thanks also to the whole staff at Happy Tails. At the start, I thought the service was expensive for something pretty simple. But based on the current requirements and details, even a short and direct transfer is not simple. And in our case, Elaine's expertise and hard work rescued what could have been a much worse situation. We are happy to give Happy Tails our strongest endorsement."

David M. and Judy L.
Houston, TX – San Francisco, CA