We love helping pets have a smooth move and want to help you too!
At this time, generic e-mail inquiries and replies to Pet Travel Form submissions are taking about 2 business days from the time they are received. Priority goes to existing clients and those traveling the soonest.
In order to maintain a high level of customer satisfaction, and give our full attention to each client, we require at least 10 business days to accommodate domestic ground transport, and at least 15 business days to accommodate domestic air travel, from the date a signed contract is received.
We regret to inform you that all international services are currently suspended.
If you are interested in working with us, the quickest way to receive a response is to fill out our Pet Travel Form. It will provide us with the additional details we need to see how we can best assist you.
Thank you for your patience and understanding. We look forward to working with you!
It is scammers who target honest and innocent pet loving people searching online forums to find a pet to adopt. Craigslist is a place where the scammers begin their dirty deeds at honest people's expense. Here is generally how it works.
The scammer first puts an ad offering pets for sale a very low cost. One of their tactics to make the adoption look legit is by showing pictures of the pets, stolen from other websites, and lifting entire pet travel websites and then inserting the fake name of their business and their contact numbers to make it look like their own website.
1. Victim responds to the ad and questions the low price or reason for adopting out such an expensive pet.
2. Typical answers: Recently moved and can't take their pet. Not enough time to care for pets. Too many pets already.
3. Victim and scammer exchange emails, ID's and phone calls to prove creditably. The scammer offers to ship the pet and asks the victim to only pay for shipping. Scammer then asks for untraceable Money Grams, Western Union, money orders, or gift cards.
4. After transfer of money the victim does not receive the non-existent pet. When the victim does hear from scammer again, it is only for more money to be sent for various reasons, such as airport holding of the animal for quarantine, unexpected vet fees, or the pet needs a different crate. Eventually the victim stops sending money and realizes there is no pet coming to them.
5. Sometimes the victim may finally reach out to the legitimate company the scammers were copying their information from. In these cases, the true company cannot do anything to assist the victim except to report the scammer for falsely using their company information. It is important that you, as an interested pet owner, verify the legitimacy of the seller and pet relocation company you are interested in working with and do your due intelligence before sending money over. If a situation seems too good to be true, it probably is.
When you are ready to adopt a pet, be educated and check out carefully the person you are purchasing from. Ask questions. Pay by credit card via a secure website. Adopt locally and in person.
If you do get scammed inform the scammer the gig is up and you know they are not legit and you are reporting them to the local and national authorities to get them shut down. Do not be intimidated by them. Below are some websites to report.
If you are in need of assistance with transporting your pet, please fill out our
Pet Travel Form or give us a call at 1-800-323-1718 or 520-299-3315. We are always ready and happy to discuss how we can help you to provide a smooth move for any member of your pet family.
Recently, we have become aware of a scam in which pet adopters are receiving email requests for payment through Western Union. If you are a adopting a pet and they ask for payment by Western Union or Money Gram, STOP! Do not send money. It is a scam! We never ask for this type of payment. Our policy is by a credit card with a signed contract.