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At this time, generic e-mail inquiries and replies to Pet Travel Form submissions are taking about 2 business days from the time they are received. Priority goes to existing clients and those traveling the soonest.
In order to maintain a high level of customer satisfaction, and give our full attention to each client, we require at least 10 business days to accommodate domestic ground transport, and at least 15 business days to accommodate domestic air travel, from the date a signed contract is received.
We regret to inform you that all international services are currently suspended.
If you are interested in working with us, the quickest way to receive a response is to fill out our Pet Travel Form. It will provide us with the additional details we need to see how we can best assist you.
Thank you for your patience and understanding. We look forward to working with you!
Ground travel is very safe for pets if your pet is healthy. We are very selective when choosing drivers who work for us and have set policies in place which our drives must follow to ensure your pets’ safety and comfort. Ground transportation allows the flexibility of your pets being able to have breaks outside of their crate while traveling, as well as having the comforts of food and water along the way.
As pet travel by ground is becoming more popular due to increased airline regulations, more clients are deciding to use ground transportation. As we have pets relocating all over the country, at times we may have another client whose pets will be traveling along a similar route at the same time as your desired travel. Like carpooling, if you are open to your pet(s) riding with pet(s) from another family, the ride share option may be available to you to help reduce the overall costs as we can carry multiple pets in one trip.
Each transport is limited to no more than three (3) pet families. If you are interested in saving money by utilizing a ride share option, it is important that your travel dates remain flexible. This is needed because when you inquire about ground transport we may not yet have someone else whose pets need to go in the same direction. Also, we need to make sure there is time to coordinate with our driver and arrange the pick-up from multiple parties. If you choose to participate in the ride share option, your pets’ travel may take a little longer than usual as additional stops will be made along the way.
Pricing for ground travel is based on mileage and/or timing. On the other hand, airfare is primarily based on your pet's weight in his/her crate along with the destination. Our By Ground Safe and Sound program is competitively priced and allows our team of Logistics Coordinator and professional drivers to provide you & your pet(s) with VIP treatment. This includes a fully customized trip from door – to – door, overnight stays in pet friendly hotels so that your pet is never left unattended, and much more.
The only items permitted to be transported with pet(s) on a Ground Transport are those items directly associated with the pet(s) traveling. This includes items such as crates, bowls, food, bedding, toys, etc. Our drivers do not haul any additional cargo while transporting your pet(s).
We work with you in creating a customized travel plan for your pet(s). This starts with us receiving your signed contract. As soon as we receive your signed contract, we will begin planning your pets’ relocation. This includes us scheduling your pets’ relocation with one of our trusted drivers. If you are interested in the pet ride share option, we will reach out to other clients along a similar route. We also provide detailed travel crate information including size and type of crate if required for your pet(s) travel.
Due to the nature of ground transportation, your flexibility with your dog or cats’ travel date is essential. While we can have a target date, you must keep in mind that drivers can be delayed by traffic and weather conditions. If you are looking to bring the costs down by using a ride share option, then your date must be more flexible to allow us time to find someone along a similar route who is also open to the idea of ride sharing.
Once we have scheduled our driver to transport your pets, we will be in touch with you and the driver as to the expected pick-up and delivery dates. You will also be kept up-to-date while your pets are in route with pictures and phone calls. Our job is not complete until each and every pet family member is safe and happy at your final destination point!
Ground Transportation is provided in heated/air-conditioned Sedans, SUVs, Mini Vans or Cargo vans, based on the pets traveling. While in transport your dogs can either ride in a crate, or ride with a leash and harness. Cats must stay in their crate at all times (except for during overnight stops). The vehicles used are our driver's personal vehicles which are maintained regularly for your pet(s) safety and comfort. Please note if you have multiple pets traveling, your transport may require more than one vehicle in which case additional charges will incur.
Due to liability, we are unable to drive your personal vehicle. It does not matter whether or not you have insurance which will cover the driver.
Our services are Air and Ground Travel Consultation. For pet travel by ground transportation we arrange domestic pet travel and relocation services. We help with all the arrangements of your pet’s VIP relocation from start to finish. This includes the following:
Your pets’ ground transport will depend on the distance driven. Most transports are completed between 2 – 5 days of your pets being picked up. Besides distance, the length of travel depends on the road and traffic conditions, and if your pets are participating in a ride share option where additional stops will be made along the way.
While all of our professional drivers are required to provide pets with comfort stops every 2-4 hours, the time can be customized to your request, or what the dog seems to need. Please note that can also affect that total travel time.
All airlines have policies in place regarding pet relocation. These policies include factors such as: if they accept live animals at all, which breeds they accept, how many pets can go on any one flight, and the temperature for which certain breeds can fly. We are familiar with the policies of all major airlines. Due to increased airline restrictions many breeds can no longer fly, and domestically, no pets can travel if the temperatures are above 80 degrees.
With our experience, we can find the best transportation option for your pet, even during the hottest summer months or the coldest winter months. We are very selective in which drivers we work with and only work with those which ensure your pet is safe and comfortable.
We have a fee for our services, which is the Ground Travel Consultation, that allows us to plan your pets’ relocation from start to finish by: providing you with all the customized information you need, scheduling the ground transport, determining the best route, and any other services you require. The Ground Travel Consultation fee is $250 for civilians and $200 for military members. Then there is the price for the transport, which is based on how far your pets need to travel. Lastly, there are fees for any additional services you may require such as purchasing a travel crate or boarding.
Our policy is to take payment in two parts. The first payment is our Ground Travel Consultation fee, which is the fee for our services that allows us to begin planning your pets’ relocation and making the necessary arrangements, as well as half of the price of the transport. The first payment must be paid at least 3-10 days prior to your pets’ travel date. The second is the payment for remaining half of the transport, which is taken after your pets have been safely delivered to their destination.
Subject to your and the driver’s preference, dogs have the option of riding in their crate or with a seatbelt and harness/loose. Cats must be sent with a soft carrier or reasonably sized hard travel crate for their journey.
In their crates, pets must be able to stand, turn around, and lie down without restriction. There is a measuring chart that we can use to help determine pet size; it is better to be a little too big than a little too small! We provide a customized shopping list for each pet. It is important to have the right one, prepared properly, for your pet’s comfort during travel.
We do not rent crates because it is best that each pet has their own personal crate, so they can become accustomed to it and have their own "safe" place. The crate is yours to keep once you buy it online or at a pet store. As part of our service, we are happy to order a crate for you, which can be delivered to you if we have enough time and if your pet is already crate trained. We suggest maximum time for a pet to become familiar with the crate so that they are more comfortable with their surroundings during their drive.
While you can request a specific date, as our pet drivers are constantly on the move we cannot guarantee pick-up on a certain date and time. When you become a client, we will provide you with an anticipated pick-up date and the driver will keep you updated on their location as they make their way to pick-up your pets.
Similarly, once the driver has picked-up your pets, a delivery date cannot be promised. Based on the distance and time of travel, we will be able to anticipate that the trip should take so many hours/days. As driving is subject to road conditions, weather, and traffic, it is important that you remain flexible so that the driver can make sure they and your pets arrive safely. If you are unsure if you or another responsible will be available for receipt of your pets, boarding must be arranged.